Shipping policy

Shipping Policy

Processing Time

Each Liv.S.well sculpture is carefully prepared, inspected, and professionally packaged prior to shipment. Orders are typically processed within 3–10 business days depending on the size of the piece and packaging requirements.

Customers will receive shipping confirmation and tracking information once an order has been dispatched.

Packaging & Protection

All sculptures are packaged using a custom fine art protection system designed specifically for secure transport.

Each piece is placed within a custom-fitted wooden art crate featuring precision-cut foam support tailored to the sculpture’s dimensions and shape. A formed foam top insert is added to stabilize and cushion the artwork during transit.

The wooden crate is then suspended inside a heavy-duty corrugated shipping carton using reinforced foam corner supports, creating a floating protective system between the inner art crate and outer shipping box.

This packaging method is designed to minimize movement, absorb impact, and provide maximum protection during shipment.

Shipping Rates

Shipping costs within the continental United States are included in the listed purchase price. No additional shipping fee is added at checkout unless otherwise stated.

For international shipping inquiries or custom delivery requests, please contact hello@livswellart.com prior to purchase.

Delivery

All shipments are sent with tracking, insurance, and signature confirmation.

Delivery times may vary depending on destination, carrier operations, weather conditions, and other factors outside of our control.

Liv.S.well is not responsible for delays caused by shipping carriers, customs processing, or unforeseen transit disruptions.

Damaged Shipments

If your order arrives damaged, please contact hello@livswellart.com within 48 hours of delivery.

Please include:

  • your order number

  • photographs of the outer packaging

  • photographs of the inner crate and sculpture

  • detailed images of any damage

This documentation is required for shipping insurance claims and resolution assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout. Liv.S.well is not responsible for orders delayed, lost, or misdelivered due to incorrect address information provided by the customer.

Contact

For shipping questions or special delivery requests, please contact:

hello@livswellart.com